Why an end to end solution results in a faster fix, every time

Picture this: it’s one of your store’s busiest days of the year, be it Boxing Day or Black Friday. Your store experience has so far worked seamlessly; expert visual merchandising paired with the perfect sale price has resulted in a queue of customers with full baskets, eager to round off their positive experience at the checkout.

Then, your PoS freezes. Your payment device loses connection. Suddenly, the seamless experience has turned into a pain for the customer and your staff. At a self-checkout, the customer may just abandon the transaction altogether.

When this happens, stores need the quickest possible fix to maximise uptime and reduce losses. But if your staff have to fight through a complicated network of different support providers, that just makes a quick fix even more challenging.

Retail Response acts as a one-stop-shop, dramatically reducing your store systems downtime. First, you’ll speak to our friendly, knowledgeable Service Desk staff, who are all based at our head office in Leeds. If they’re unable to resolve the problem remotely, they’ll pass it straight over to our operations team who will allocate a Field Service Technician to visit your store within your chosen SLA. This can even be the same day!

With 20 years’ experience in the retail industry, we know that the current climate is one of the hardest on record for retailers. The last thing that you need is to spend time and money on a complex support solution that is too slow for the modern world. Working with multiple different support providers often ends up more costly and more time consuming.

An end-to-end solution results in a faster fix, every time.