With over 1,000 stores throughout the UK, Card Factory are the UK’s leading greetings card retailer. Card Factory engaged with Retail Response for store systems implementation and support services in 2014, stating that Retail Response were chosen for our proven capability to deliver systems implementation and support within budget and SLA.
Store systems equipment is built, configured and tested in a bespoke build centre at Retail Response's head office in Wetherby, prior to installation in Card Factory stores throughout the UK.
After initially rolling out HP MS Dynamics AX equipment, in 2017 Retail Response were again selected by Card Factory to install and support the PCMS Beanstore solution to over 1,000 stores. This was completed in 2018 with all stores opening at the scheduled date and time.
Post-installation Retail Response is now in partnership with PCMS providing support to over 1,000 stores throughout the UK and Ireland 7 days per week, 52 weeks per year - maximising up-time and minimising IT costs for the retailer.