Established in Covent Garden in 1993, Space NK offer 'the very best in beauty' and have over 60 stores in the UK.
Retail Response have provided extensive support for Space NK for over 5 years, and are the first-port-of-call for all stores IT issues. Calls are taken by our directly employed helpdesk based in Wetherby, where analysts will triage faults and carry out remote diagnosis. In the unlikely event that this doesn't resolve the issue, Retail Response will dispatch an engineer to site to get the store back up and running as quickly as possible.
All equipment is stored in our secure warehouse and can be tracked live and in real-time on Retail Response's bespoke service management system. This end-to-end service gives the retailer peace of mind that their stores are covered nationwide, 7 days a week.