With over 600 stores on the High Street and another 800+ Travel stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UK's leading retail groups and a household name. WHSmith have relied on Retail Response to install and support their High St and Travel in-store scanning and networking equipment throughout the UK and Ireland for over 10 years.
Retail Response are a critical part of WHSmith’s IT operation. Support tickets are analysed by our UK-based service desk, before our nationwide team of engineers provide on-site support. The service is consistently in compliance with agreed SLAs and means WHSmith have guaranteed maximum uptime on the supported equipment.
As WHSmith Travel has expanded internationally, Retail Response have been there to support them, providing support to stores in Germany, Spain and Singapore. The retail landscape is always changing and 2020 was an unprecedented challenge for most businesses; Retail Response have continued to support WHSmith throughout the pandemic, offering the same high-standard excellent value service.