Service Desk
Service desk - UK based desk with 1st, 2nd, and 3rd line support, 365 days per year
​
​​
Our service desk offers you the maximum possible up-time for your stores. As a single point of contact, available 365 days of the year by phone, internet and email - our team of high-calibre technical analysts have the expertise to diagnose faults in the most-efficient manner. Whether your issue is with Pos equipment, handheld scanning devices or in-store networks, we will manage your issue to resolution - even managing your tickets with other suppliers as well. Working as an extension of your business, we allow you to maintain business continuity and minimise your IT support costs.
To find out how your business could benefit read our Welcome Break and Hotter Shoes case studies
BUSINESS BENEFITS
Minimum IT support costs
Our service desk will work in conjunction with your business, managing all your IT suppliers and seeing all issues through to resolution, allowing you to minimise your IT costs.
Maximum business efficiency
Our UK based service desk is staffed with directly employed 1st, 2nd and 3rd line analysts. A close-knit team means issues can be escalated and resolved as quickly as possible. We use a wide variety of remote diagnostic tools to minimise the need for a site visit.
​
End to end service
​
If our service desk are unable to fix an issue remotely, they work with our field management team to ensure an engineer is dispatched to site, with the correct equipment, so that the issue is resolved on the first visit.
OUR OFFERING
A proven solution
Working in retail and hospitality for more than 15 years, we understand the requirements and pressures of this industry. A high-calibre team and a flexible approach means we can always get the job done.
Remote diagnosis
We know that businesses need their IT problems resolving immediately. We use various remote tools to resolve the majority of problems over the phone during the first phone call to maximise business continuity.
Single point of contact, supplier management
A single point of contact simplifies everything for your stores and means we get you back up-and-running as quickly as possible. We can work as an extension of your business and manage tickets and escalations with your other IT suppliers so you don’t have to.