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Project Management

Project management - 18 years experience of delivering installations, surveys and decommissions

With more than 18 years experience of delivering IT projects in the retail and hospitality industry, we’re well aware that diligent planning and risk management are critical to the success of any store systems project. We tailor our approach to each customer’s requirements and ensure we’re using a well-structured and documented process for each install, with sign-offs and stock changes visible on our bespoke service management system.


To find out more about our project management service, head to our O2 case study.


Minimum risk

Retail Response are a proven provider having successfully rolled out 4,000 lanes of equipment for Card Factory with over 95% of stores only requiring one site installation visit. 

Right on the first visit

With more than 15 years of experience we are able to plan each stage of the process, up to and including the engineer visit to site. Our project management team will attend store pilots so they can test and improve procedures, then feed back best practices to our engineering teams. Retail Response has a continual service improvement ethos throughout the business and we work to ensure projects are delivered in the most comprehensive and efficient manner.


Off-site build and staging area

We understand the realities and challenges of store installations and systems changes. Wherever possible we always carry out any build and staging work in our purpose designed space at our head-office to minimise the on-site risk, especially where comms may not be fully established.

A tailored and documented process for each step of the project

There are many elements that need to go to plan for a project to run smoothly. We ensure that all our teams, whether in the build area, warehouse or on-site, follow a customer-agreed documented process, with electronic sign-offs and tick sheets at each step along the way. Any issues are flagged as soon as possible and dealt with promptly so on-site impact is kept to a minimum.

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