Welcome Break

Welcome Break

 

Formed in 1959, Welcome Break is one of the largest independent motorway services operators in the UK. With over 30 service areas and hotels, boasting world-renowned franchises such as KFC, Starbucks and Waitrose, Welcome Break attracts over 85 million visitors per year.
 

As a business that’s open 24 hours a day, 365 days a year – reliable and cost-effective IT support is a necessity for Welcome Break. In early 2015 Welcome Break undertook a review of its Pos and back office support service arrangements and identified a requirement for a proven and consistent IT support provider.  Retail Response were selected due to our vast experience of supporting retail and hospitality customers for the last 15 years, with an on-site service that is both reliable and cost-effective.
 

Retail Response are on-call 24 hours a day, 365 days a year, with our team of directly employed, well-equipped and fully-trained engineers ready to attend any Welcome Break sites to promptly resolve any faults.
 

As a testament to Retail Response’s success, our support profile has expanded over the years and we now also support Welcome Break’s in-store scanning equipment, video walls, and brand-new Nexus kitchen management system. Retail Response are also Welcome Break’s chosen provider for Pos and back-office installations at new site openings.
 

In 2019 Welcome Break looked to move closer to an end-to-end service with Retail Response and moved their in-house 1st-line service desk over to our UK-based call-centre in Wetherby. We now take over 2,000 calls per month for Welcome Break, with sites able to log issues over the phone, via email, and instant messenger.

Find Us

Retail Response Ltd

Unit 20 Sandbeck Park

Sandbeck Lane

Wetherby

United Kingdom

LS22 7TW

☎ 01937 534667

info@retail-response co.uk

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