Evergreen Garden Care

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Evergreen Garden Care is the leading garden care company outside of North America. The company has seven manufacturing centres throughout the UK where the company produces its range of garden care products, including household names Miracle-Gro, Roundup and Weedol Weed Killer.

 

In early 2025, EGC enlisted Retail Response to support a range of hardware equipment used throughout its sites, including laptop and desktop PCs and label printers. The significant business win sees Retail Response venture into a new area of the retail industry away from traditional stores and hospitality premises.

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Faults are logged to our in-house Service Desk team who are available 7 days a week to remotely diagnose the issue. If the fault cannot be repaired remotely, a member of our nationwide Field Service team attends site, equipped in advance with the correct equipment, to resolve the issue in a timely manner. The Field Service team are also responsible for carrying out scheduled preventative maintenance checks across the seven sites throughout the year to maximise hardware efficiency and reduce the number of equipment faults.

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Retail Response’s solution is directly in line with Evergreen Garden’s requirements since it incorporates the business benefits of a one stop service solution which delivers a consistently high standard of service at exceptionally good value. ​​

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