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  • Olivia Rhodes

Retail Response teams up with charity technology specialists MicroMkt

There are hundreds of registered charities throughout the UK who rely on an army of volunteers to ensure the smooth running of their shops - whether that’s collating and sorting through donations, taking stock checks or processing payments. With so much to do and volunteers often working on a part-time basis, it’s vital that store technology helps charities to keep running efficiently.

That’s where MicroMkt comes in. MicroMkt are technology driven experts focused on transforming the way charities engage with their supporters, process sales of donated and new goods, claim gift aid and plan their logistics. Utilising the latest mobile technologies, MicroMkt have developed a modular system that is simple and intuitive to use – even for self-confessed technophobes!

Earlier this year, Retail Response began working alongside MicroMkt to provide an end-to-end service solution encompassing implementation, remote and on-site support.

This partnership has now seen the successful implementation of MicroMkt technology in more than one hundred Cats Protection charity shops nationwide. Rolled out throughout the UK across the course of just a few weeks at the beginning of 2022, the installation was completed on time and on budget. The ongoing support will be managed by Retail Response, both in store and remotely via our Leeds-based service desk.

Speaking of the partnership with Retail Response, MicroMkt said:

“From the initial engagement through to the delivery of the implementation across the Cats Protection retail estate, Retail Response have delivered in all areas. Providing experienced engineers across the UK to deploy the EPoS equipment, in a timely and efficient manner and all backed up with good communications during the rollout.

Since the completion of the rollout we have utilised the Retail Response service desk to provide first line support services to a number of our customers, and this migration across has been straightforward and delivered by experienced service desk personnel.”



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