Established in Lancashire in 1959, Beaconsfield Footwear (trading as Hotter Shoes) are one of the UK’s leading footwear brands, with over 80 stores nationwide.
Hotter have relied on Retail Response as a single point of contact for end-to-end store support services since 2015. The Retail Response service desk in Wetherby provides Hotter sites with fast, friendly and effective telephone support. Using the latest remote diagnosis tools, Retail Response are able to get Hotter Shoes store back online as quickly as possible, acting as an extension of Hotter’s IT team to work with their other IT suppliers and partners where necessary.
Where faults cannot be resolved remotely, our field team are on-hand to provide in-store support 7 days a week, 52 weeks a year throughout the UK. Similarly, with our nationwide network of directly-employed engineers, and our real-time service management system, Retail Response are Hotter’s first point-of-contact for any project services such as store-installations, upgrades and decommissions.
Extremely high levels of customer satisfaction are continually achieved as our end-to-end solution maximises store uptime and minimises IT costs for Hotter Shoes.