24/7 365 Trusted IT Support
Leading value, complete end-to-end systems implementation and support services.
Retail Response are trusted by some of the UK's largest retailers to provide consistently reliable and inexpensive services.
15 years maximising store systems up-time by delivering on-time and right at the first attempt service.
24/7 Remote and on-site support.
Directly employed, well trained engineers, advance equipped with stock to maximise up-time.
UK based helpdesk specialising in triage and remote diagnostics.
Attracting over 80 million visitors per year, Welcome Break had identified the need for a cost effective, proven provider of 24/7 Pos and Back office support.
Retail Response were engaged, and our team of directly employed engineers proved so successful in consistently exceeding SLA's that cover was extended to all on-site IT.
In 2019 Welcome Break further integrated their support package by employing the RR Service Desk for remote support. The end-to-end service solution immediately resulted in further cost savings for Welcome Break and a leaner, more efficient service delivery.