Established by skiing enthusiasts back in 1985, White Stuff has become one of the most popular British brands, with over 125 stores on the High Street.
In early 2011 Retail Response were selected to provide Pos and networking support for White Stuff’s stores throughout the UK. Retail Response’s proactive service methodology, including an investment in purchasing loopstock for the customer, means that engineers carry stock in their vans in advance of calls being logged so that store uptime is maximised.
Retail Response is also White Stuff’s chosen supplier for project services; whether they’re new store installations, PC upgrades or AP installations. With our minimum risk maximum uptime support solution, White Stuff know that we are also the logical offering for any project services, as any on-site hardware issues can be rectified with the stock the engineer has in their van.
This leading value, SLA compliant service is delivered seven days per week, fifty two weeks per year, and has resulted in high levels of retailer satisfaction and an excellent client-supplier relationship for over eight years.