Pets at Home

Pets at Home

Pets at Home is the UK’s largest pet supplies retailer with over 450 stores across the UK.


Retail Response were selected by Pets at Home to provide an estate-wide Wi-fi access point rollout in 2015. This rollout was successfully delivered on-time and under budget and meant Retail Response’s service desk were chosen to monitor this network. 


The cloud-based network is monitored remotely in real-time to ensure maximum site uptime, and where there are any issues that can’t be resolved remotely, engineers are on-hand to be dispatched to site.

With engineers across the country and the right spare parts carried in advance, Retail Response is able to maximise store uptime and keep disruption to a minimum. 

Retail Response continue to support Pets at Home’s wireless network and install access points in any new store openings or relocations. Our end-to-end service means that Pets at Home experience maximum uptime for minimal cost.